Frequently Asked Questions

ORDERING 

Which methods of payment does Pensord Digital offer? 
Payments are taken by secure transaction method through our partner SagePay - We accept all leading credit cards.


How can I supply my artwork? 
The site is designed for you to upload your Print Ready PDF files direct to the platform. 

Follow these easy steps:

  • First select a category
  • Pick a product
  • Fill in the required specification to build your product
  • Select your quantity and continue
  • Upload Print Ready PDF artwork and preview

Alternatively you can supply files via ShareFile – Please contact Pensord Digital that this is the preferred method on sales@pensorddigital.co.uk


Can I get a proof of my product?
The site will generate a PDF preview proof for you to review before completing the order.


STANDARD DELIVERY SCHEDULE


Delivery Options?
Delivery to UK mainland is next working day from point of despatch, Monday to Friday (*excludes weekend deliveries and Bank Holidays). Please note that some addresses in these postcodes AB37-38, IV21-24, IV23-28, IV40, IV52-54, PA40, PH30-31, PH33-41, KW1-14 and PA36 will be a Two Day service.
We will not deliver to any location expressly excluded on our website and/or outside of the United Kingdom.

Despatch?

Our standard turnaround times are 3 working days from day of upload if files are supplied by 2pm – Please note that some addresses in the postcodes above will take longer.

 

MY ORDER

Where can I find out about the current status of my order?

When you are logged in you can see all relevant information about your account, and any order status by clicking your login name at the top right of the screen.


Can I track the despatch of my order?
Yes – We will provide a courier reference number to track the order.

Tracking of your order is only possible if the order has been despatched. 


How can I cancel my order?
To cancel an order please contact sales@pensorddigital.co.uk. Please note cancellation is only possible if the product has not entered the production process.


ARTWORK CONSIDERATIONS


Formats accepted?
Currently we can only accept hi-res PDF files that are uploaded via the order system or alternatively via our Sharefile system by arrangement.


PDF creation?
Wherever possible, PDFX1a export settings should be used when creating PDF files from your design documents. In the event of this option being unavailable a High Quality Print setting should be used. 
Please ensure you choose high resolution. Compression settings for colour and greyscale should be down sampled to 300dpi with compression on. Bitmapped images (line art and monochrome) should be set at 600dpi. When creating PDFs all fonts should be embedded. Certain fonts cannot be embedded due to licensing issues, and in these cases they should be outlined using the design application before producing the PDF. Ensure that the file contains single pages produced to the correct trim size of the publication. Please do not supply PDF files created using spreads or printers pairs as this will cause issues during the imposition (laydown) of the files for printing.


Image Quality?
For best quality aim to create your images at the size you wish to print and save at 300dpi (dots per inch) in a CMYK format. If your images are larger than the printed size, and require reduction at the design stage, this will be fine. However, you should be wary of increasing the size of images to radically within the design application as this can lead to pixelated (jagged) edges to the artwork in extreme cases. If you are unsure about the quality of the images try viewing your PDF at around 150-200% on screen. If you are happy with the quality then you can continue to print.

Colour Space?
Files can be accepted in most colour formats, but for best reproduction in the printed product the designer should aim to produce a CMYK PDF for uploading. RGB will be converted using the production system but due to the differences in the colour gamuts (range of available colours), there can be some colour shift and some colours may appear flatter than the RGB equivalent. This can be particularly noticeable in the more intense end of the RGB spectrum e.g. blue, green, red, and orange.


Bleed?
Bleed is a term used to describe the extension of a colour or image beyond the finished size of a printed product. An addition of 3mm colour/image around all outside edges of the artwork is recommended to avoid any white slivers showing on the final product. This is only important on colours/images that extend to the very edge of the product.

DESIGN BY Pensord

How do I arrange for a professional at Pensord to design my stationery, business cards etc for me? 

Please contact our design studio on sales@pensorddigital.co.uk they will be happy to discuss your requirements


LARGER PRINT REQUIREMENTS 

Litho print option - For large print runs please contact our dedicated sales team who will happy to help to give a quote on sales@pensord.co.uk or 01495 223 721.